FirstBank's Vendor Platform Migration: What’s Happening?
FirstBank issued a statement refuting claims of an ongoing system upgrade for customers, emphasizing that the message concerning a cloud-based platform migration was exclusively meant for vendors.
Clarifying the Message to Vendors
The bank explained that the message, originally directed at vendors, was misinterpreted. This notice specifically related to a shift from the current I-Supplier Platform to a new Cloud-based Supplier Platform to enhance vendor efficiency and provide improved functionalities.
Purpose of the Vendor Platform Migration
According to FirstBank, this migration aims to optimize vendor interactions by transitioning to a superior cloud platform. This platform enhances management and streamlines processes, offering more capabilities and benefits to vendors.
FirstBank Reassures Customers of Uninterrupted Services
In response to concerns, FirstBank reassured customers that no upgrades or changes are impacting their banking services. All systems, applications, and transaction channels remain fully operational without disruption.
Customer Services Remain Unaffected
The bank clarified that all customer banking services are running smoothly, and there is no current or planned system migration affecting these services. This vendor-specific upgrade does not impact customer transactions or the stability of FirstBank’s operational channels.
Conclusion
FirstBank's communication aimed to rectify misunderstandings regarding the cloud platform migration notice. Assuring that customer services remain stable and unaffected, FirstBank continues its commitment to seamless banking experiences for all clients.
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